Jackpot City is committed to providing a safe, responsible, and transparent online gaming environment. Playing should be an entertaining activity within your means. We implement practical safety measures and offer clear pathways to manage risk, with emphasis on informed decision making and timely access to support resources.
Players are encouraged to assess their gambling behaviour using our self‑assessment tool. The questionnaire covers factors such as financial limits, emotional states, and patterns of play. Results guide next steps, which may include setting tighter limits, timing breaks, or seeking professional help. Completion is voluntary, but ongoing reflection is encouraged for responsible participation.
Controls exist to help you control spend and time spent on Jackpot City. You may set:
Limits apply across all games on the account and may be adjusted in the Account or Help Centre sections. Changes take effect immediately where possible and are designed to prevent further deposits beyond the set threshold.
When you need a longer or temporary pause from gambling, use the following options:
To activate either option, navigate to your Account Profile or Help Centre, select the desired period, and confirm. If you do not provide a response within the required confirmation window, the process does not proceed, and normal access resumes after any interim cooling‑off requirements.
Jackpot City prohibits participation by individuals under the age of 18 or the age of majority in their jurisdiction, whichever is greater. Registration requires evidence of age, and ongoing verification may be performed. If you share devices with others who are underage or wish to restrict access, you may enable available parental control features or device‑level restrictions as part of your account settings or through your device’s security controls.
Problem gambling can present as financial strain, relationship stress, or impaired control over play. Indicators include attempting to recover losses through increased wagering, lying about gambling, or neglecting responsibilities. If these patterns occur, pause play, review limits, and consider seeking professional help. We provide information on local, confidential support services and encourage engagement with qualified professionals where available.
Jackpot City furnishes access to responsible gaming tools and support resources. In addition to account‑level controls, players can contact our Help Centre for guidance on risk management, time‑outs, and self‑exclusion procedures. For players seeking external assistance, we advise engaging with licensed, reputable support services in your region and avoiding self‑harmful online activity. Help is available to assist with assessment, intervention, and treatment options.
Within the platform we implement clear, enforceable safeguards including: verification of identity and age; monitoring for unusual wagering patterns with appropriate interventions; and a user‑centric Help Centre that explains available safety tools. We publish transparent terms regarding responsible gaming and privacy, and we maintain a plain pathway to activate risk controls without fear of loss of access due to exercising safety options.
Jackpot City complies with applicable laws and regulations governing online gaming and responsible gambling. Personal data used for safety controls is processed in accordance with our privacy practices and only for the purposes of risk management and account integrity. If you believe you may have a problem with gambling, you may request information on data handling and, where appropriate, restrict data usage related to safety functions.